NOTICE: The Connecticut State Department of Education’s customer service window for educator certification will be closed, effective March 12, 2018. The last day of staffing will be Friday, March 9, 2018. Please Note: The Bureau of Certification will remain open and fully functioning. This change only impacts the street level customer service window. For more information about submitting applications and supporting documentation please review our Cert Alert.

Turnaround Office

Vision: Our vision is that underperforming districts and schools achieve equity and excellence for all students.

Mission: The Turnaround Office believes that if you provide support and technical assistance aligned to the CSDE Turnaround Framework, then districts and schools will create systems to improve student outcomes.

Turnaround Office wheel graphic showing four areas of focus: operations, talent, culture and climate, and academics


Talent: Systems and strategies to recruit, hire, develop, evaluate, and retain excellent school leaders, teachers, and support staff.
Academics: Rigorous, aligned, and engaging academic program that allows all students to achieve at high levels, including aligned curricula, instruction, and assessments.
Culture and Climate: Positive learning environment that supports high-quality teaching and learning, and engages families and the community as partners in the educational process. 
Operations: Systems and processes that promote organizational efficiency and effectiveness, including through the use of time and financial resources.


Desi Nesmith
Chief Turnaround Officer
Telephone: 860-713-6760