Consumers and their families may file complaints about health care providers or facilities with the Connecticut Department of Public Health.
Health Care Practitioners
If your complaint is in regard to care provided by an individual health care practitioner (i.e. doctor, nurse, chiropractor, etc.) you may select this link to access a printable complaint form. Please complete the form and mail it to the address indicated.
The Practitioner Investigations Unit may be reached at:
Connecticut Department of Public Health
Practitioner Investigations Unit
410 Capitol Ave., MS# 12HSR
Hartford, CT 06134-0308
Phone: (860) 509-7552
Fax: (860) 707-1916 or (860) 509-7535
You may select this link to access information regarding DPH's Complaint Investigation and Hearing Process. If you are a licensee who has been named in a complaint, a respondent guide about the licensure investigation and disciplinary process can be found here. You may also select this link for frequently asked questions regarding practitioner complaints and investigations.
Mandatory Reporting of Impaired Health Care Practitioners
Effective October 1, 2015, hospitals and certain healthcare providers are required by law to report information when another healthcare provider is, or may be, unable to practice his or her profession with reasonable skill or safety. More information on the mandatory reporting of impaired practitioners can be found here. For practitioners or hospitals wishing to fulfill this mandate by filing a petition with the Connecticut Department of Public Health, a printable form with instructions is available here.
Health Care Facilities
Anyone with knowledge or concerns about the care of a patient/resident in a licensed healthcare facility may file a complaint with their State Survey Agency. Facility Licensing and Investigation Section(FLIS) is the agency that has regulatory oversight for all the licensed healthcare entities in the state.
You may click this link FLIS Complaint Submission to file a complaint if you are concerned about the healthcare, treatment, or services that you or another person received or did not receive in the facility. Some reasons for filing a complaint would include abuse, neglect, poor care, not enough staff, unsafe or unsanitary conditions, dietary problems, or mistreatment.
In order to process your complaint in timely manner, please:
- Complete the online form(FLIS Complaint Submission) in its entirety to the extent possible, including your contact information.
- Include any names and phone numbers with whom you have already filed a complaint.
- Upon successful complaint submission you will receive a confirmation number. Please save this number for any follow-up inquiries regarding the filed complaint.
Professional Staff will review your concerns and determine how the department will proceed.
Should you have any questions, please contact the Facilities Licensing and Investigation Section(FLIS) at email@example.com(Please do not send complaints to this email address. To submit a complaint please click this FLIS Complaint Submission link to file a complaint).
The Connecticut Department of Public Health also maintains the Medicare Home Health Hotline to receive complaints specifically about home health services. The toll free number is: (800) 828-9769.
The Health Care Financing Administration's (HCFA) Nursing Home Database contains information on every Medicare and Medicaid certified nursing home in the country. This website enables you to get additional information about nursing homes. Click here for more information on Comparing Nursing Homes.
Additional Websites for Information